t_itanium (t_itanium) wrote,
t_itanium
t_itanium

О задержанных таможней посылках с жоревом из JamonShop

Судя по всему, имел место несчастный случай, т.к. все посылки были завёрнуты в один день одним таможенным инспектором. Возможно, чувак, был просто не в курсе что можно, а что нельзя. А, может быть, он был просто зол на то, что такая вкуснотища в местных магазинах запрещена и из вредности завернул посылки обратно.
Позволю себе процитировать письмо от Вильяма. Надеюсь, всё будет понятно.

…Yes, we have recently had 2 «black days»... after almost a year without any problems.
About 2 months ago, a few parcels (about 8) were returned by Russian Customs for no apparent reason. Unfortunately, all these parcels arrived in customs on exactly the same day and time. They were all returned by one particular Customs officer. Obviously, I wrote to all the customers and we arranged to re-process and re-ship the parcels as soon as we received them back from Russia. We received them back from Russia, and re-shipped them, and all of them have passed customs without any problems, and have been delivered to the customers. Most customers have also agreed to share the re-shipping costs. All these parcels were re-shipped with EMS, as we have hardly ever had any problems with EMS. They were originally sent by Economy Mail, which is a little more risky. EMS parcels use a different Customs office, and as I mentioned, we never have problems with them.
Recently, we have had the same problem. Another «black day». Same day, time and customs officer. Several parcels have been returned, and we are still waiting to receive them back from Russia. As soon as we receive them, we will re-process and re-ship them to the customers. EMS obviously… just to be safe.
Our strategy for the moment will remain the same... Any parcels that are returned by customs will immediately be re-shipped to the customer as soon as we receive them!...

Так что не очкуйте заказывать, но выбирайте доставку EMS, тогда отсутствие проблем с таможней практически гарантировано. Приятного аппетита!

Tags: jamonshop, испания, продукты питания
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